Shortlink now points to staging server

  • Unknown's avatar
    bernhardsmith · Member ·

    Hi

    I have a shortlink that I have published in a book to give readers access to downloadable templates – so there are thousands of hard copies with this link printed in them.

    My developer has created a staging server. For some reason, Jetpack and WordPress now think that staging server is the main site, so this crucial shortlink is pointed to the wrong site. The developer has created a redirect for the shortlink to my live site as a temporary measure, but how do I fix this properly?

    Here is the link that is pointing to the staging server incorrectly:
    http://wp.me/p1H6XP-zD

    Here is the correct target for the shortlink: https://madetomeasurekpis.com/downloads-for-kpi-checklists-book/

    Here is the staging server that the link seems to be currently pointing to (but now has a temporary redirect to the correct page):
    https://mtmkt.ntprojects.co.uk/downloads-for-kpi-checklists-book/

    Two other things to note:

    Submitting this ticket, I get this warning above this text entry box…

    ‘This site may be a copy of WordPress with a different hosting service. Here’s the best way to find help with that. If you’re not sure though, please share your question with a link, and we’ll point you in the right direction!’

    I have also lost my years of stats that were associated with the site.

    Any help would be hugely appreciated.

    Thanks!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    I see you already have an email support ticket open with our Jetpack Support Team, and they’re the right ones to fix this. :)

    Please don’t continue to add “Is there any update on this?” replies to the ticket though. Their system orders support tickets by last reply, so each such reply will move it to the back of the line.

    They’ll reply as soon as they can.

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