Shutting down a website linked to a closed account

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  dragicewest · Member · May 28, 2019 at 3:12 am

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  I am reaching out on behalf of the owner of the website kitsbeachtennisclub.wordpress.com as we are looking to shut it down because it is outdated and no longer in use.
  We don’t require the domain name but we can’t shut it down ourselves because the account linked to this website is shown as being “closed”.
  We are unable to recover the account as the owner does not have any of the initial verification details from when the account was first opened.

  Are you able to assist us with completely shutting down the website and removing it from wordpress.com? Please let us know if there are any alternative options.

  Thanks in advance.

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  staartmees · Member · May 28, 2019 at 4:44 am

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  kitsbeachtennisclub.wordpress.com has never been registered. Also a WordPress.com site cannot be connected to a closed account.

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  dragicewest · Member · May 28, 2019 at 4:51 am

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  Apologies for the typo. The website in question is actually kistbeachtennisclub.wordpress.com.
  As for the account, when I try to access the owner’s account who created the website, it states that the account is closed.
  Is there a way to confirm the userID or owner name of the kistbeachtennisclub.wordpress.com website?

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  staartmees · Member · May 28, 2019 at 5:19 am

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  That site is connected to tinayee1

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  dragicewest · Member · May 28, 2019 at 5:33 am

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  Then we’re back to my original claim that the account linked to the website (tinayee1) is closed, which prevents us from accessing the website admin settings.
  Is there a way to have the account re-opened so we can properly close the account?
  Or is there a way to redirect the URL to point to an updated website that replaces this one?

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  staartmees · Member · May 28, 2019 at 6:09 am

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  That account hasn’t been closed, https://en.forums.wordpress.com/users/tinayee1/.

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  fstat · Staff · May 28, 2019 at 8:07 am

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  Hi there,

  That site is not owned by the user tinayee1. That user was one of the users added to that site by the site owner.

  To delete that site you need to access the WordPress.com account that owns. For that please follow our Account Recovery guide:

  Recover your account

  Please note that we cannot disclose any information regarding any of our account.

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  dragicewest · Member · May 29, 2019 at 4:48 pm

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  Thank you. I spoke to user tinayee and she will be reaching out to the original owner of the website to have it closed and removed.