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  wladimirdharcourt · Member · Feb 19, 2019 at 10:13 am

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  Hello,
  We have created a test environment to test ou plugin wordpress, since the middle of last week we can’t connect to it and the password reset doesn’t work.
  Account:
  https://wordpress-mangopay-test.000webhostapp.com
  Account owner:
  (email visible only to moderators and staff)
  Could you please explain us why? And reset the password?

  All the best

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  fstat · Staff · Feb 20, 2019 at 1:08 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by 000webhost. Therefore, you need to contact them regarding your login issue.

  You can also try and reset your password by following this guide:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org