Site broke when I changed the domain

  • Unknown's avatar
    connor087023a8b9 · Member ·

    Hey I changed the domain on my website from claramask.com to breatheclara.com and now half the images are gone. I also noticed that jetpack, which I’m fairly sure I setup, is prompting me to upgrade to conduct a restore. This is an issue. How can I get this resolved asap?

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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