Site cancelation

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  doughudson960 · Member · Jan 29, 2022 at 3:43 pm

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  I have contacted bluehost on 2 different occasions. Once on November 22nd 2021 and again on January 6th. I requested my account not be renewed and was told everything was taken care of and received a confirmation email on January 6th with case #37836599. My bank account showed that there was a transaction for $71.88 on the 6th and then a refund on the 6th. However, there was another transaction on January 10th in the amount of $71.88. I received a email on January 20th stating that my domain registration had expired. My bank is currently starting a dispute on the charges that occurred on January 10th. I would like a refund on those charges so I don’t have to go through the dispute process. Thank you for your time and help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 30, 2022 at 7:27 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.