Site cannot be accessed

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  tollidayw · Member · Feb 8, 2023 at 5:52 pm

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  Hi, I have just updated my site URL to 365smartrepair and now i can’t access anything. How can this be resolved? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Feb 9, 2023 at 6:13 am

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  Hi there!

  I just checked, and your domain 365smartrepair.co.uk is loading the site (I see the coming soon page). I think you weren’t seeing the site immediately because the domain was recently pointed to the WordPress.com nameservers.

  Nameserver changes can take up to 72 hours to take effect. During this time, you may not see the site at all times, and it’s normal.

  Can you check now and see if it’s still not loading?

  Also, did you know that your WordPress.com Business plan gives you access to live chat support? If you have more questions or need further help with your site, please send us a message here to get access to faster, private support.

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  tollidayw · Member · Feb 10, 2023 at 8:54 am

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  Thanks, yes I have access now. I didn’t realise the Nameserver change would remove my access. I couldn’t use live chat – as the site couldn’t be accessed the send message button was inactive.