Site Crash: all users erased – no access. Possible hack. Delish Platters.

  • Unknown's avatar
    davidwilkesvirgoprojectscom · Member ·

    URGENT ! Ive been waiting days for help. Delishplatters.com crashed last weekend. I have no access to the site. Just this messages:
    Warning: include_once(/homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/includes/class-woocommerce.php): failed to open stream: No such file or directory in /homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/woocommerce.php on line 34

    Warning: include_once(): Failed opening ‘/homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/includes/class-woocommerce.php’ for inclusion (include_path=’.:/usr/lib/php7.4′) in /homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/woocommerce.php on line 34

    Warning: require(/homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/lib/packages/League/Container/Container.php): failed to open stream: No such file or directory in /homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php on line 90

    Fatal error: require(): Failed opening required ‘/homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/woocommerce/lib/packages/League/Container/Container.php’ (include_path=’.:/usr/lib/php7.4′) in /homepages/1/d751911547/htdocs/app751911611/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php on line 90

    WOOCOMMERCE have investigated and determined it is a WordPress fault.

    A FIX PLEASE ASAP !

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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