site disappeared

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  jniro1851 · Member · Dec 29, 2021 at 6:48 pm

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  I created my site with you and now when I try to log in there is no evidence I ever had a site with you folks. I thought I had a paid account with you folks, but I cannot find evidence of that either. can you help?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-mckluskey · Staff · Dec 30, 2021 at 3:48 pm

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  Hi there!

  What’s the address of the site in question?

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  jniro1851 · Member · Dec 30, 2021 at 9:18 pm

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  http://Www.Jacksonvillecamp.com

  I thought I signed up for a plan , but I cannot find and evidence of doing so. If I need to sign up for a plan again I will

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  staff-blorbo · Staff · Dec 30, 2021 at 10:53 pm

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  We have no record of that domain ever being registered or hosted here, so if it was a WordPress site, it may have been using the WordPress software from https://wordpress.org/ and hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  It was also not using our backup product https://jetpack.com/upgrade/backup/ so we are unable to directly assist with this.

  Your best bet to recover the site would be to contact your former hosting provider’s support, as they may have a backup of your account with them. If you don’t recall your hosting provider, the domain appears to have been registered with GoDaddy, so I recommend starting there: https://www.godaddy.com/help

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  jniro1851 · Member · Dec 31, 2021 at 4:34 pm

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  I registered the domain name with namecheap and created the site on word press, and imported the domain name in. The site is up and running, and indeed, when I go to the site and click on the word press logo it takes me to the .org site and not yours. Having said that, is there a way to sign up with you folks and switch it over to your hosting service without too much hassle?

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  staff-blorbo · Staff · Dec 31, 2021 at 7:21 pm

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  If you’d like, you can move the site over to us by following the steps at https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  But you’ll need to at least be able to access the site’s Dashboard first, so I recommend starting by contacting your former hosting provider’s support.

  If they can’t help either, you’re welcome to start over with us at https://wordpress.com/start