site disconnected from email

• 

  slmastersondcccf4871334 · Member · Jan 28, 2020 at 2:24 pm

  • Copy link
  • Add topic to favorites

  My site has somehow become disconnected from my email address/user name. Thus I am locked out of it. How can I get back in?

• 

  staff-zinnia · Staff · Jan 28, 2020 at 4:05 pm

  • Copy link

  Hi –

  The account that you’re using here is only 2 hours old. There aren’t any sites registered to it. Please provide your site URL or address so we can take a closer look and provide help.

• 

  slmastersondcccf4871334 · Member · Jan 28, 2020 at 4:54 pm

  • Copy link

  https://franciscanmdc.wordpress.com/

  Here is the site that became disconnected from the email.

• 

  staff-blorbo · Staff · Jan 28, 2020 at 5:49 pm

  • Copy link

  The site belongs to a different WordPress.com account, not the one you’re logged in to.

  If you don’t recall the password, we have some options at https://en.support.wordpress.com/account-recovery/ and I recommend trying all email addresses that you have access to.

• 

  slmastersondcccf4871334 · Member · Jan 28, 2020 at 7:07 pm

  • Copy link

  I site was registered to (email visible only to moderators and staff). It somehow lost that connection. What is it registered to now?

• 

  staff-blorbo · Staff · Jan 28, 2020 at 7:11 pm

  • Copy link

  That email address belongs to the account you’re logged into right now, which you just registered today, 5 hours ago.

  The site you’re trying to access belongs to a different WordPress.com account and email address.

  If you don’t recall the password, we have some options at https://en.support.wordpress.com/account-recovery/ and I recommend trying all email addresses that you have access to.