site doesn’t exist, but i’ve been charged

  • Unknown's avatar
    theshelleypage · Member ·

    Hi there
    I don’t have an active account for thesickdays but today I was charged $67 for the next year. I’m trying to figure out how what I was charged for. Email is (email visible only to moderators and staff) or (email visible only to moderators and staff).

    I have another wordpress — shelleypagestrategy

    But that’s not what I was billed for.

    Self-declared URL: thesickdays
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like there’s an active WordPress.com account that still has the domain https://thesickdays.com and a WordPress.com plan, which were renewed automatically for another year. The site is private, so you won’t be able to see it without logging into the correct account, but it exists with active subscriptions.

    If you’d like to cancel it, please log into the other WordPress.com account that owns the site and follow the instructions here:

    WP
    Manage Your Purchases » Cancel a Purchase
    in WordPress.com Support
    3 min read
    If you wish to discontinue your WordPress.com plan or other purchase, follow the steps in this guide. For domain cancellations, see Cancel & Refund a Domain. Cancel a Subscription To cancel your website’s WordPress.com plan, email, add-on, or other purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu optio

    We have a 14-day refund period for the WordPress.com plan and a 96-hour refund period for the domain, so you’ll get a full refund if you cancel the subscriptions within time.

    If you’re unable to log in, please submit the account recovery form here and reply to let us know. We’ll help with logging into the correct account via email. (You’ll need to send us the transaction ID for the payment, which you can find on your credit card statement by following this guide).

    Hope that helps!

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