site down
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why the hell do i pay an annual fee and when my site goes down, there is no support anywhere to get it back up and running to stop me losing business?!?!?!?! oh but there somewhere to pay for help!!!! what companies operate like this????
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Hi,
Can you share the URL of your website?
I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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Is this regarding tomokaspiritsboutique.co.uk?
If so, then that site is definitely one that was built with the open-source WordPress software and hosted elsewhere. In your case, the host appears to be tsohost.co.uk. And, as I mentioned in my reply above, I’m afraid we cannot assist with sites hosted elsewhere. We have no access to your server or files.
However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you quickly.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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