Site Down

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  rmsunscreen1 · Member · Jul 9, 2021 at 4:01 pm

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  Hi, Need help ASAP. Please call us. Our site is down, which is impacting sales. Cannot even log into the admin dashboard (WooCommerce site).

  The site I need help with is [visible only to staff] (email visible only to moderators and staff)/. This site is not linked to my WordPress.com account.

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  staff-blorbo · Staff · Jul 9, 2021 at 7:51 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.