Site down

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  jasonsmith13 · Member · Jan 4, 2022 at 5:48 pm

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  My Site is down and I have a new domain pointing which are not working how can i contact wordpress?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Jan 4, 2022 at 6:32 pm

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  https://sonnyblinds.wpcomstaging.com/ appears to be operating properly.

  Were you referring to a different site?

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  jasonsmith13 · Member · Jan 4, 2022 at 6:48 pm

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  yes its working but my new domain is not?

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  staff-blorbo · Staff · Jan 4, 2022 at 6:51 pm

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  What is the domain name you’re trying to access?

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  jasonsmith13 · Member · Jan 4, 2022 at 6:55 pm

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  Ive purchaced http://www.novellodesign.co.uk and want this as my primary domain for sonnyblinds,123 reg have pointed this at the site 4 days ago?

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  staff-blorbo · Staff · Jan 4, 2022 at 6:59 pm

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  That domain is not connected to your WordPress.com site.

  If you want it to work on https://sonnyblinds.wpcomstaging.com/ please follow the steps at https://wordpress.com/support/domains/connect-existing-domain/

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  jasonsmith13 · Member · Jan 4, 2022 at 7:04 pm

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  so i need to change the nameservers?

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  staff-blorbo · Staff · Jan 4, 2022 at 7:06 pm

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  You’ll need to follow all of the steps at https://wordpress.com/support/domains/connect-existing-domain/ please.

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  jasonsmith13 · Member · Jan 5, 2022 at 1:32 pm

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  were can I find the dns records for the site please as 123reg have the wrong ones

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  fstat · Staff · Jan 5, 2022 at 2:23 pm

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  Our name servers are the following:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Please follow the step-by-step instructions on this document:

  https://wordpress.com/support/domains/connect-existing-domain/#change-your-domains-name-servers