Site Down

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  team8410 · Member · Jul 3, 2023 at 4:50 am

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  Hi there,

  I added some plugins for a new client and the website has encountered an error and I can no longer log in or do anything with it. The site is also down. I need to restore the last saved backup. Could you please help me out as I can’t access the site from the Admin log in.

  Many thanks,

  Esther

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jul 3, 2023 at 9:29 am

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  Hi there!

  Can you share the link to the site you’re referring to?

  Note that we can only help if the site is hosted by us at WordPress.com. If you’re using a WordPress.org site, you would need to contact the hosting company or post on the WordPress.org support forum here: https://wordpress.org/support/forums/

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  Feel free to share the link to the site, and we can confirm if we’re hosting it.

  Thanks!