Site Email and Password Changed without authorization

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  jpincalgary · Member · Jan 27, 2021 at 2:13 am

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  Help!!!! I was working with someone to build my wordpress website. I’m coming to find out that he has changed the login email and password to my site and I can no longer access my site. Can you help me with this?

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  fstat · Staff · Jan 27, 2021 at 8:16 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

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  socialrefinery22 · Member · Jan 27, 2021 at 2:35 pm

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  The site address is: Jpincalgary.com

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  staff-ozmodiar · Staff · Jan 27, 2021 at 4:36 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org