Site error

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  waynellkiesgen · Member · May 11, 2021 at 10:50 pm

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  Hello I am trying to work on my new site that I started today, and I keep getting an error message. Im being told that one of my jetpack plug in is having an error. But I can’t get to the page for the plugins to fix the problem. What do I do?

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  staff-blorbo · Staff · May 11, 2021 at 11:05 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  waynellkiesgen · Member · May 11, 2021 at 11:07 pm

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  http://box2489.temp.domains/~thatcrd5/wp-admin/admin-ajax.php?action=sso-check&nonce=778ca8acddc320826e93b48540cb75c3f4cccfd72cb6b48d9b215926d853aa67&salt=0f113cee4b0df2c81b030e5b8aa6e6847ae09d677719533d000347d020cc4315&bounce=admin.php%3Fpage%3Dbluehost

  I tried to load my WordPress sites through blue host

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  staff-blorbo · Staff · May 11, 2021 at 11:08 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  waynellkiesgen · Member · May 11, 2021 at 11:09 pm

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  So who do I contact for support??

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  staff-blorbo · Staff · May 11, 2021 at 11:25 pm

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  Sorry, I misunderstood.

  Try accessing your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

  Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.

  If that didn’t fix it, please contact Jetpack support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.