site hacked

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  travismacdonald · Member · Jan 2, 2022 at 9:17 pm

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  When trying to access my site, I’m being asked for my password repeatedly after signing in and it appears that the current passwords are not ones that I set up.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Jan 3, 2022 at 8:31 am

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  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  It means we’re not able to help with gaining access to this site.

  We would recommend resetting the password here: http://fact-simile.com/my-account/lost-password/ and outside of that you may wish to reach out to the hosting provider for assistance with getting access.

  I hope this helps.