Site has critical error

  • Unknown's avatar
    india600 · Member ·

    I received this email and do not understand what to do to get my site live again:

    [India 600] Your Site is Experiencing a Technical Issue
    WordPress
    Fri 8/27/2021 8:21 AM
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website (https://india600.org/) and check for any visible issues. Next, visit the page where the error was caught (https://india600.org/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    https://india600.org/wp-login.php?action=enter_recovery_mode&rm_token=8ugHHvSPgOr59F2OL8puCA&rm_key=d1b84CwYaKFpSclaka6DG6

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.8
    Current theme: Storefront (version 3.5.1)
    Current plugin: WooCommerce (version 5.6.0)
    PHP version 7.3.12

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 24 of the file /var/www/wp-content/plugins/woocommerce/woocommerce.php. Error message: require(): Failed opening required ‘/var/www/wp-content/plugins/woocommerce/src/Autoloader.php’ (include_path=’.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php’)

    Site: https://india600.org.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

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