‘*site* is currently unable to handle this request. HTTP 500 Error’

  • Unknown's avatar
    drzaleskic · Member ·

    Hi,
    I’ve built a site on WordPress (using Elegant Theme’s Divi Visual Builder). The site was complete and ready to publish, but I was requested to add a payment portal.
    After trying to do this using Stripe and Woocommerce, a notification appeared saying that the site did not have an ssl certificate and that the site was ‘not secure’. After researching how to gain a ssl certificate, the plugin ‘Let’s Encrypt’ was suggested.
    After installing this plugin, any page or button I clicked on would lead me to ‘*site* is currently unable to handle this request. HTTP 500 Error’ page.
    I had trouble logging onto my site before this, but if I used the link sent to me by WordPress, I could log on. But I wouldn’t be able to log in if I manually went to wordpress.com. It would say the account didnt exist.
    Now if I can log in on wordpress.com prefectly fine, but ‘My Site’ says I dont have a site yet??
    I’m terrified I’ve lost the whole site…

    Please help.

  • fstat · Staff ·

    Hi there,

    Can you please let me know your site’s address so I can point you in the right direction of getting support?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:

    https://wordpress.org/support/

  • The topic ‘‘*site* is currently unable to handle this request. HTTP 500 Error’’ is closed to new replies.