Site is down ERR_CONNECTION_REFUSED

  • Unknown's avatar
    andreassj93 · Member ·

    Hi about an hour ago my site went offline with the message ERR_CONNECTION_REFUSED

    Upon further investigating I received these two errors from uptime.com:

    HTTP CRITICAL – Invalid HTTP response received from host on port 443: cURL returned 7 – Failed to connect to ramentobiiru.dk port 443: Connection refused

    HTTP CRITICAL – Invalid HTTP response received from host on port 80: cURL returned 7 – Failed to connect to ramentobiiru.dk port 80: Connection refused

    I read somewhere else that it could have something to do with my customer IP being blocked in the WordPress theme update server?

    Hope you can help. Thanks

    Site: https://ramentobiiru.dk.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    staartmees · Member ·

    We can’t help you as your site isn’t running on the wordpress.com platform but is hosted by Sentia, https://digital.com/web-hosting/who-is/#search=ramentobiiru.dk. You must contact them to solve this problem.

  • Unknown's avatar
    andreassj93 · Member ·

    So this is a problem caused by the host? I am not hosting via. Sentia but by Gigahost. I don’t know why Sentia is shown?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    If your site is hosted by Gigahost, you’d need to contact them for assistance as the site’s files are hosted by them and they might offer support with your WordPress site.

    The WordPress.org forums are also a great place to seek help from volunteers as your site uses the free WordPress.org software. You can create a free account there and post a new thread on https://wordpress.org/support/forums

    Here, we provide support for WordPress.com sites only so we won’t be able to help with your site that is hosted elsewhere.

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