Site is not coming up anymore

  • Unknown's avatar
    dcarter1026 · Member ·

    How do I get my website back?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host touchedbylavish.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

    To clarify, we are a fully managed WordPress provider. We use a custom server environment that is optimized for WordPress and provides integrated caching, server-level performance improvements, security, automatic updates to core software, robust backups, and in-house support from our WordPress.com Happiness Engineers. To offer this we use a customized version of WordPress (different from what you use at Namecheap, for example) which is optimized for our infrastructure and offers the best performance possible.

    Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue.

    However, I did take some time to look up the public WHOIS info for your domain name and I can see that it is currently expired. You can confirm here: https://gwhois.org/touchedbylavish.com+dns

    The good news is that your hosting provider may be able to help in this instance. I recommend contacting Namecheap for further assistance. They are in the best position to help you with recovering your domain and getting your site back online. Thanks!

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