Site is not working and I cannot fix whatever is wrong

  • Unknown's avatar
    nicolabute · Member ·

    Please can you help me getting into my site I am not sure what is wrong I am not technical but have been tasked with trying to get the page up and running. The activation email does not let it open in safe mode either and without a phone number to call for help I am at a total loss

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hi there, we do not offer phone support.

    We offer forum support for all users on our free plan, email support for all customers with paid plans, and live chat support for all customers with Premium and higher annual paid plans: https://wordpress.com/support/help-support-options/

    Visiting https://wordpress.com/help/contact will always connect you with the highest available support option for your plan.

    With that said, we’d be happy to help you here, but I don’t see any WordPress.com sites under your account here.

    What is the URL of the site with the problem?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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