Site Issue

  • Unknown's avatar

    Hello. I am not a web developer so I cannot explain the issue in details very well. I have a well looking website, but I was recommended a few plugins to cache files and speed page load. I just did that and the whole layout of my website changed and I need to return the previous look as soon as possible, if that is possible. I will be really grateful for your help, because I have no idea how to do that and it is urgent.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Hi! Can you ask your host to help you restore a backup, or even just try disabling the plugin you’ve added to see if that helps? Usually if you can step back what changed you’ll be alright, then you can contact the plugin’s support for more help.

  • I forgot to add: going forward, you’ll want to use the correct forum for self-managed WordPress installations:
    https://wordpress.org/support/forums/

    Here’s the difference between that and our managed WordPress services:
    https://get.wp.com

    Hoping this helps!

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