site issues

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  pauletteivory · Member · Aug 29, 2022 at 9:20 pm

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  Site has been hacked

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Sep 1, 2022 at 5:18 pm

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  Hi there,

  We can’t help directly because we don’t host ivoryperformingartsprogram.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Bluehost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically, we have security scanning on WordPress.com to prevent hacks like this, which was my clue that you might be hosted with another provider.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!