site not loading!!

• 

  hanhie0302 · Member · Nov 20, 2018 at 8:58 pm

  • Copy link
  • Add topic to favorites

  I bought a domain and hosting from smart hosting.com. but cant connect to worpress!! please help!
  smart hosting says they are pointing my domain name to wordpress but the site keeps loading and then times out!

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Nov 21, 2018 at 2:33 pm

  • Copy link

  Hi there,

  What is the domain, please?

  To connect a domain you own elsewhere to a site on WordPress.com you also need a paid plan with a domain mapping upgrade on the WordPress.com site, and I don’t see any upgrades on either of the two sites in your account:

  https://en.support.wordpress.com/map-existing-domain/