Site not loading currently

  • Unknown's avatar
    graceashleigh · Member ·

    My website is not loading – I have tried to troubleshoot Jetpack but that doesn’t work. I can’t get in as an admin to edit my website, I can’t view my website – I literally can’t do anything.
    My mum’s site which is also built like mine also can’t be accessed, so it’s not an isolated issue.
    I was meant to be launching a new jewellery collection at 7pm last night, everything was ready to go, I tested it at 5:30ish, and then at 6:55 when I went to make it live, it wasn’t working.
    It just doesn’t load. It isn’t available. I have no idea what went wrong in an hour.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    graceashleigh · Member ·

    I am just trying to contact someone to help me and it’s a bloody rabbits hole which leads nowhere, just back to a public forum. I just need someone to help me.
    My website was working fine, and now suddenly it doesn’t load. I had a collection launch scheduled for 7pm last night, and have had to delay because of this. I need help to fix it ASAP please. I just want a real person to help me.

    I have tried trouble shooting, I’ve tried fixing Jetpack, I have googled everything I can, and I just need help. Please.
    My website is not loading. I can’t even access it to login as an admin to edit/change/view anything from behind the scenes. I can’t do anything.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hey there, you’ve actually reached the forums for the free sites hosted here at WordPress.com.

    If the site was working fine then suddenly stopped loading after you launched a new collection, it may be overwhelmed with traffic. Can you contact your host for help with these options?
    https://wordpress.org/support/article/optimization/

    Then if you need more help, the forums for self-managed WordPress installations are over at https://wordpress.org/support/forums/ .

    Or you’d be welcome to move the site here; we handle plenty of sites with big traffic, and we handle security, maintenance and support for you. The paid plans get direct support.

    You can find our pricing here:
    https://wordpress.com/pricing

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