Site not responsive

• 

  aggietrooper · Member · Jul 22, 2021 at 6:51 pm

  • Copy link
  • Add topic to favorites

  Doing an update on site resulted in error and locking out access with error on YouTube connection.

  Site: http://kyleumc.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

• 

  staff-mckluskey · Staff · Jul 23, 2021 at 8:38 am

  • Copy link

  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.