site not working

  • Unknown's avatar
    klowenstein · Member ·

    My site isn’t working. When you go to katelowenstein.com it says the below, but I’m up to date on the domain payments and as far as i can tell the WordPress backend is connected to the domain.
    This is what it says:

    Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Happy to help with this.

    When I visit the site: katelowenstein.com I can see the site return as expected.

    I can see that the domain was connected from the domain registrar earlier today also. Were the name servers also changed earlier today?

    If yes, this can take up to 72 hours to resolve, and so the site wouldn’t be visible right away, under that domain. That said, it can usually resolve quite quickly within a few hours and so would recommend clearing the browser cache in the meantime: https://en.support.wordpress.com/clear-your-sites-cache/

    I hope this helps.

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