Site not working after updates

• 

  creativeconsulthalifax · Member · Apr 19, 2023 at 4:15 pm

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  Hi! I logged into wordpress to work on my website and was told I had updates. When I agreed to the updates it said it may take awhile. It’s been about three days now and I’m still unable to access my site from the front or back end. When I put in the web address, it says the site is unable to handle that request at the moment. Help is much appreciated.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · Apr 20, 2023 at 7:09 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, GoDaddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Regards