site out

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  amlaiseca · Member · Oct 23, 2021 at 9:08 pm

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  Hi, Dear,

  My website is out and it looks like this message: There has been a critical error on this website.
  Could your help me, please?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 25, 2021 at 12:08 am

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Hostgator) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com, so for help with this you will need to turn to the open-source WordPress forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/