Site upgrade

• 

  lelokazi · Member · Aug 26, 2019 at 3:40 pm

  • Copy link
  • Add topic to favorites

  I upgraded my site and the transaction was made but it reflected as declined on the website

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Aug 26, 2019 at 3:46 pm

  • Copy link

  Hi there,

  I checked your account and it says in our system that your card was declined. Do you have a charge reflecting on your bank statement? If so, it may be a pending transaction that will be reversed because the card was declined on our end.

  Let me know.

  Thanks!

• 

  lelokazi · Member · Aug 26, 2019 at 4:49 pm

  • Copy link

  I got a notification from my bank showing the transaction happened, so I am unsure of what exactly happened

• 

  staff-doublebassd · Staff · Aug 26, 2019 at 5:12 pm

  • Copy link

  Okay, on your bank statement, do you see a transaction ID? If so, let me know, and I will email you for that information to check it with what we see in our system.