Site Will not Load

  • Unknown's avatar
    stsjerusalem · Member ·

    My site worked fine yesterday. The only thing I changed was a team member Bio, and the accelerator for photos. But now it says ‘Database Error’ Error establishing a database connection

    I am not sure how to solve this, if this is a conflict on the site on my end, or if it is a jetpack issue. I did try to use the debug jetpack feature, but it too reported an error

    Site: https://jerusalem.unisal.it.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that you’re having issues with your site. Please note that your site at jerusalem.unisal is using the WordPress.org software and is hosted elsewhere. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    I was able to view the site at https://jerusalem.unisal.it. Are you still facing the database connection error or have you managed to solve it?

    If you need help, please contact your hosting service provider who can look into the site’s settings/database for you to troubleshoot. If they refer you to WordPress support, please post on the WordPress.org community support forum here: https://wordpress.org/support/forums

    Regards

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