SMS 2 step authentication messages do not work anymore – they stopped working

• 

  keithsware · Member · Nov 27, 2022 at 2:20 pm

  • Copy link
  • Add topic to favorites

  SMS 2-step authentication messages do not work any more – they stopped working

  System fails fails fails to send me SMS 2-step authentication messages to my phone that is in my hand. I also tried a backup code TWICE and the system tells me that the session has expired, and the online help does not cater for this event either.

  The system sends me around a repeat loop log in process that gets to the place where the system again fails fails fails to send an SMS message and fails fails fails to accept a backup code.

  I can’t disable the SMS because the steps required to disable SMS 2-step authentication ALSO REQUIRE ME TO RECEIVE AN SMS 2-step authentication MESSAGE. Crazy

  In order to log in this time, I wiped all cookies, cleaned the Firefox browser cache and I WAS FORCED TO USE A BACKUP CODE TO GET LOG IN Because this is the only way to get logged in.

  How can I fix this nonsense?
  I want the failing SMS 2-step authentication eliminated so that I can log in without any trauma.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Nov 27, 2022 at 2:40 pm

  • Copy link

  That’s when you need the backup codes you got when you set up 2FA. Just use a backup code instead of a sms code.

• 

  staartmees · Member · Nov 27, 2022 at 2:42 pm

  • Copy link

  Instead of a sms code switch to using an authenticator app.