SMTP Form Not Sending

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  charlestanbl · Member · Feb 24, 2023 at 6:58 am

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  I recent had change my SMTP to M365. On OS level is able to deliver the test email to mailbox.

  how in the WP Form which use to work with MS exchange cannot work when the form is submitted to individual approver.

  Do i need to configure anything on the form setting or whatever?

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  aleone89 · Staff · Feb 24, 2023 at 10:20 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  charlestanbl · Member · Feb 24, 2023 at 11:14 am

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  Hi, we are using it in intranet. Not accessible by public

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  aleone89 · Staff · Feb 24, 2023 at 12:49 pm

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  Hello there,

  You may need to check the network to see if there’s any spam filters involved in the intranet.

  Without access to the site our ability to help is limited.

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  charlestanbl · Member · Feb 25, 2023 at 9:33 am

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  Hi, thanks for the advise. But the weird thing is I use the same form and send it to the admin for approver, it’s able to send. Once i send it to specific bosses for approver, the email do not route. My vendor had check, admin is able to reach M365 but for specific user. it’s not able to reach. OS level testing it work for sending out. But in wordpress, have this issue.

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  aleone89 · Staff · Feb 25, 2023 at 9:58 am

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  Hey there,

  If the email sent, but is not received, it indicates there’s something awry with the receiving end.

  As above – our support is limited in this instance wit this issue.

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  charlestanbl · Member · Feb 25, 2023 at 10:21 am

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  Hi, is there anyway i can hard code the email address?

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  aleone89 · Staff · Feb 25, 2023 at 1:31 pm

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  Hello there,

  When you say hardcode, what do you mean exactly?

  Have you tried running a test with a different hosting provider? We do offer email hosting via Titan and Google Workspaces, which may be of interest?

  Add Email to Your Domain

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  charlestanbl · Member · Feb 27, 2023 at 7:18 am

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  is there any other string i can change at the field:

  Send To Email(Required)

  {admin_email}

  would likee to know if i can change to other string which able to find user email address

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  aleone89 · Staff · Feb 27, 2023 at 8:33 am

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  Hello there,

  As the site is not hosted with WordPress.com – we can not help troubleshoot the issues you’re facing with regards to email.

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

  The only way for us to begin help is if the site was hosted on WordPress.com, on the business plan. It’s possible to migrate the site to WordPress.com – the steps of which can be found here: https://wordpress.com/support/import/import-an-entire-wordpress-site/

  It looks like you’ve already got email hosting set up, so it’s possible to use this with WordPress.com, if you apply the custom DNS settings needed to power that email hosting. This is how these custom DNS settings could be added: https://wordpress.com/support/domains/custom-dns/#adding-custom-dns-records

  I hope this helps and makes sense. :)