something is wrong with my webpage

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  daniellefitnessgirl · Member · Aug 11, 2014 at 6:57 pm

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  my blog page won’t load… I tried deleting web history & cookies, that didn’t work. I get a error page that says “this page can’t be displayed.”

  What do I need to do to get this back up and running? HELP! Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 11, 2014 at 7:28 pm

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  I have no issues at all loading http://fitgirlfoodiefashionista.wordpress.com/

  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  daniellefitnessgirl · Member · Aug 11, 2014 at 10:03 pm

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  The error message I keep getting says the page won’t load, like it doesn’t exist anymore or something.

  I tried using two different browsers, also tried accessing through google, no luck.

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  timethief · Member · Aug 11, 2014 at 10:05 pm

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  I’m still waiting for your specifics and I don’t see them here. Please do as I requested above. Then after you do tell us
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

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  timethief · Member · Aug 11, 2014 at 10:08 pm

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  Note: Before I posted the first time above I accessed your site using Firefox 31, IE11 and Chrome 36. That appears to indicate there’s an issue at your end of things.

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  daniellefitnessgirl · Member · Aug 12, 2014 at 1:59 pm

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  I am on a computer using Internet Explorer 10 on Windows 7.
  The exact wording on the error message is: This page can’t be displayed.

  I also tried using my MacBook & Iphone and they worked, however, on the software listed above, I experienced problems.

  Other people I work with using the same computer software also experienced problems.

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  timethief · Member · Aug 12, 2014 at 2:02 pm

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  IE10 is an outdated browser please upgrade to IE11 and make sure your aren’t running in compatibility mode.

  http://browsehappy.com/ for upgrading or switching
  http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html disable compatibility mode

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  daniellefitnessgirl · Member · Aug 12, 2014 at 2:28 pm

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  Thanks for your help. I downloaded latest flash player and disable compatibility mode.

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  timethief · Member · Aug 12, 2014 at 2:31 pm

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  Were you successful when you did those things?

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  daniellefitnessgirl · Member · Aug 12, 2014 at 2:42 pm

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  No, fitgirlfoodiefashionista still won’t load.

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  daniellefitnessgirl · Member · Aug 12, 2014 at 4:18 pm

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  I even tried writing a post, but when I click preview (to bring me to my page with the previewed post) it gives me the same error “This page can’t be displayed”

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  rachelmcr · Member · Aug 13, 2014 at 5:55 pm

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  Hi there,

  I’m sorry for the trouble you’re having. When you checked with your Macbook and iPhone, were you using the same internet connection as the Windows 7 computer? It’s possible there’s a connection issue between that network and our servers.

  Can you please try opening these links using your computer with Windows 7 and IE 10?

  1. http://dfw.wordpress.com/
  2. http://sat.wordpress.com/
  3. http://iad.wordpress.com/
  4. https://dfw.wordpress.com/
  5. https://sat.wordpress.com/
  6. https://iad.wordpress.com/

  Please let me know if you run into trouble opening any of those links.

  Also, if you’re trying to access your blog from a computer at work, please check with your IT department at work to see if they are blocking access to WordPress.com sites.

  Thanks!