Split: purchases

  • Unknown's avatar
    deeleone1958kill · Member ·

    Hi I need help with my account. I paid for an annual plan on Dec 5th 2024, viva PayPal.com. My receipt ID is 8BN382881D1651936. For the amount of $72.00 premium plan but your system recognizes me as a free user. I cannot access support because of this. Please escalate this billing to a specialist.
    my domain is RewriteYourLifeWithDenise.com, my blog page is rewrite your life, my username is DeeLeone 2024, my email address is (email visible only to moderators and staff).
    Please forward this to an individual that can help. I went in this crazy loop with AI for two hours and it shut me down because it could not give me a human support all because WP has me registered as a free plan. Frustrations are high here. This is my first attempt to creating a blog site..

  • staff-papyrus · Staff ·

    Hello!

    Please avoid adding your request to other people’s forum threads, as it can make it harder for us to assist you. I’ve moved your request to its own thread to better access your account, and I will respond to your inquiry here: https://wordpress.com/forums/topic/split-purchases/

    The account you used to contact us here is not the same as the account where your Premium plan website was created. This @deeleone1958kill account has no active purchases, hence why our system recognized you as only having a Free plan.

    In order to access and manage your site, please be sure to log into the correct account using the email you specified at https://wordpress.com/log-in. If you don’t recall which email address was used for that account, let us know here and we can assist further.

  • Unknown's avatar
    helenamalikova · Member ·

    I made a payment in summer for a premium account and was requested again December to pay a full fee for a premium account that does not even seem activated. Could you assist me?

  • Unknown's avatar
    aisajib · Member ·

    Hi @helenamalikova

    I just sent you an email to your WordPress.com account email address. Could you please check your inbox and reply there so that we can assist you directly with this? You can click here to see the email address used on your WordPress.com account.

    Thanks!

  • The topic ‘Split: purchases’ is closed to new replies.