Split: Refund

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  contactd550f9bcc9 · Member · Jan 5, 2024 at 11:09 am

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  Re: Moojoo Creative Writing site
  
  Hi. I stopped paying for my domain and hosting over 2 years ago when l retired and closed my business. 
  Yet the above site is still viewable and accessible to the public via Google. 
  Then on January 1st, £93.78 was requested and taken from my bank account in your name. Why? Aside from the fact that I don’t want the Website to exist anymore, are you charging me for what you have confirmed today is a FREE basic website? If so, what specifically do the charges refer to?what specifically do the charges refer to?

  I’m sure you’ve made a mistake should not have taken the money.
  I have been unable to access the admin side of the Website, since I have no record of logins or passwords anymore.
  
  Please would you look into this urgently, help me log into the dashboard so so l can retrieve my portfolio pdfs for future use…close the website…

  and refund me the £93.78 ASAP.
  Thank you
  Michael Johnson
  Moojoo Creative Writing

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  helper-heroponriki · Member · Jan 5, 2024 at 7:18 pm

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  Hello,

  I’ve moved your comment to a separate thread for better assistance. You can access your new thread at this link: https://wordpress.com/forums/topic/split-refund-3/?view=all

  Regarding your website, I couldn’t find any purchases linked to the @contactd550f9bcc9 account you’re currently logged into. To assist you further or guide you in the right direction, we’ll need additional information. Could you please provide the URL of your website? This information will help us identify the correct account related to the purchase.

  Feel free to reach out if you have any other questions. Otherwise, we’ll be awaiting your response!

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  contactd550f9bcc9 · Member · Jan 5, 2024 at 7:20 pm

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  moojoocreative.co.uk ???

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  contactd550f9bcc9 · Member · Jan 5, 2024 at 7:23 pm

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  https://moojoocreative.co.uk/

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  staff-dragon · Staff · Jan 7, 2024 at 7:47 pm

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  Hey there,

  It looks like this site is associated with another account. You will need to reach out to us from the ownership account for support with cancelations and refunds.

  

  Contact

  in WordPress.com Support

  1 min read

  Resources Find answers and support resources for WordPress.com

  Hope this helps!

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  staff-dragon · Staff · Jan 10, 2024 at 3:21 pm

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  Hey there,

  Looking back over your initial question, I noticed that you mentioned you do not have access to the original account. Sorry for the confusion! If you still have access to the email used to create the account, you can regain access to reset your password. If not, you can fill out our account recovery form following the instructions here and our accounts team will help you with accessing the account:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  Hope this helps!