Split: Refund not yet received

  • Unknown's avatar
    stephengrantart · Member ·

    I have not received my refund

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi @stephengrantart, I’ve moved your comment to its own thread and will address your concerns here: https://wordpress.com/forums/topic/split-refund-not-yet-received/?view=all

    Regarding the refunds, I want to assure you that they’ve all been processed on our end. For the two refunds totaling -£43.20 and -£19.20, it appears that you requested the cancellation before your bank transferred funds to us. In such cases, a refund isn’t issued directly by us; instead, your bank typically removes the temporary charge from your account. To confirm the status of these transactions, I recommend reaching out to your bank for further clarification.

    As for the remaining -£22.92 refund, please check with your bank to inquire about its status. If they’re unable to locate it, feel free to get back in touch with us, and we’ll provide any additional information or assistance you may need.

    I hope this explanation helps clarify the situation for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

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