Staff help needed: GDPR Article 17 Request (Account access lost)

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  superfragola94 · Member · Jun 30, 2026 at 2:32 pm

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  Hello, I need to submit a formal GDPR Right to Erasure request (Article 17) regarding an old blog of mine. I have completely lost access to the original email and the automated recovery system fails, stating the account is closed.

  Since I am on a free plan, I cannot email support directly to submit my legal request. Could an Automattic Staff member please open a private email ticket with me so I can securely provide the site URL, my personal details, and process this privacy request? Thank you.

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  staff-jadezilla · Staff · Jul 4, 2026 at 11:47 am

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  Hi there,

  I’ve just reached out to you via mail, please check your inbox (and your spam/junk folder if you don’t see it right away).

  If you have any questions after reviewing the email, feel free to let us know there.

  Thank you!