Staging site “stuck”

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  insuranceagent617 · Member · May 3, 2026 at 4:48 am

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  I am working on a new site. I created a staging environment using the native in built wordpress option. I was practicing in staging environment to try a new theme (SocialPress). Everything was going well. Making changes in staging, then repeating the change in production if all goes well.

  However, at a particular step, after deleting a staging environment, when I went to create another one, one was AUTOMATICALLY being created even though I just deleted it.

  Its been 2 days now and its still stuck in this state. Now that I really want to make a staging site, I cannot.

  I troubleshoot in many ways and it still there. I even reset my website to new and its still there. Then I reverted it back- still there. I dont know how or where to find this “stuck” staging site to delete it so I can move on with my life.

  Someone- please delete this stuck staging site.

  Also please explain why this happen? Did a theme I tried automatically create a staging site without me doing it?

  I have a commerce plan and used the 24/7 chat I have access to. No live human interaction and I kept waiting…

  

  The blog I need help with is: (visible only to logged in users)

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  james3265166 · Member · May 3, 2026 at 3:09 pm

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  When a staging site gets stuck in a creation loop, it’s usually because the database entry for the staging environment didn’t clear properly during the deletion process. This causes the ‘Managed WordPress’ system to try and reconcile the state by restarting the creation task every time you refresh the page. Since the user has a Business/Commerce plan, they have access to SFTP and Database management. While a Happiness Engineer is needed to ‘kill’ the process at the server level, the user can sometimes break the loop by going into their Hosting Configuration > Settings and toggling the ‘Staging Site’ feature off and on manually to force a status refresh. A theme like ‘SocialPress’ wouldn’t trigger this automatically; it’s almost certainly a synchronization error between the site dashboard and the physical hosting server.

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  insuranceagent617 · Member · May 3, 2026 at 3:13 pm

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  So are you telling me to clear this myself? I just look again and it still says “adding staging site”. its been 3 days now. Please explain this in steps. I dont understand how to refresh this manually.

  I dont feel I got the explanation I am asking for. I guess I will have to keep googling this. I dont know what SFTP and database management. Where to find host configurations?

  This did not really help me. I still need to google how to do these things. smh.