Statistic problem

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  kersaudy · Member · Feb 28, 2017 at 6:33 pm

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  Please, I don’t understand the reason for whitch on my wordpress.com site « countries » page the national flags have bee replaced by blue rectangles. Thank you for help.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 1, 2017 at 4:57 am

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  @kersaudy can you send us a link to the affected page?

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  kersaudy · Member · Mar 1, 2017 at 10:54 am

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  Thank you. Here is the link with Internet Explorer.

  https://wordpress.com/stats/day/pluieetbeautemps.wordpress.com

  It is good if I use Firefox. Do you know why ?
  Thanks for your help.

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  supernovia · Staff · Mar 1, 2017 at 5:49 pm

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  Hmm, try right-clicking on of those blue rectangles and choosing to view the image in another tab. Then if you see an error, tell me what it says.

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  kersaudy · Member · Mar 1, 2017 at 7:46 pm

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  If I do this, I m not allowed to open a new tab.

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  supernovia · Staff · Mar 2, 2017 at 7:18 pm

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  Hi @kersaudy, sorry it looks like IE does not have that feature. I found this tip though for finding an image address:

  to get the address of an image file, for instance, you’ll just need to right-click on the image, and left-click on “Properties” in the menu. This will display the object’s address and you can copy/paste it accordingly.

  Can you try that, get the image address, then paste it into a new tab? Sorry it’s a bit trickier in your browser. I am interested in any error you get when you open the image alone.

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  kersaudy · Member · Mar 2, 2017 at 7:57 pm

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  Hi,
  If I follow your comments, I obtain the good image ….
  Here is the adress of the image
  https://wordpress.com/calypso/images/flags/us.svg

  But in the statistics page this image is still a blue rectangle.

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  supernovia · Staff · Mar 3, 2017 at 1:45 am

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  Ah thanks, @kersaudy. What version of internet explorer are you using? If you view https://wordpress.com/calypso/images/flags/us.svg can you see the image at all?

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  kersaudy · Member · Mar 3, 2017 at 8:15 am

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  Thanks too.

  First question : my IE version is IE11 version 11.0.9600.18538, version mise à jour 11.0.38 (KB3203621)

  Second question : Yes I see the image at all

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  supernovia · Staff · Mar 3, 2017 at 5:42 pm

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  Are you using “compatibility mode” in internet explorer? IE 11 should support SVG unless you have it disabled.

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  kersaudy · Member · Mar 4, 2017 at 8:23 am

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  I added “WordPress.com” in the liste of “compatibility” but the result is the same.

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  supernovia · Staff · Mar 5, 2017 at 1:12 am

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  @kersaudy can you get a screenshot and upload it to your media library?

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  kersaudy · Member · Mar 5, 2017 at 12:58 pm

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  I did a screenshot but I don’t know how I can sent it.
  What are you thinking about media library ?

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  kersaudy · Member · Mar 5, 2017 at 1:15 pm

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  @kersaudy can you get a screenshot and upload it to your media library?

  Sorry, I succeeded to sent the scrrenshot in the media Library . Thanks

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  supernovia · Staff · Mar 6, 2017 at 10:08 pm

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  Thanks @kersaudy, we’ll work on duplicating this.