stats not displaying

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  streetgarm · Member · Apr 17, 2023 at 12:45 am

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  stats randomly now showing single figure visitors on days despite my campaigns search console and analysts saying something different.

  need help.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Apr 17, 2023 at 3:17 pm

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  Hello there,

  Thanks for reaching out.

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  Are you referring to stats powered by Google Analytics or Jetpack stats?

  Many thanks.

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  streetgarm · Member · Apr 17, 2023 at 5:05 pm

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  Jetpack stats,

  my site is hosted by siteground but i use jet pack and for some reason my stats have stopped working so id like to know how to fix, ive tried deleting reinstalling and nothing has worked.

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  supernovia · Staff · Apr 17, 2023 at 5:33 pm

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  Hi @streetgarm, that is odd. I’d recommend contacting Jetpack support for this one since it’s a bit of an odd case. You might also check to see what changed on your site around that date — perhaps the drop in stats correlates with a plugin or theme update?

  Jetpack’s forum is at https://wordpress.org/support/plugin/jetpack, or you can reach out here if you’ve got an upgraded Jetpack plan: https://jetpack.com/contact-support/