Stats not working

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  jerrykennedy73 · Member · Dec 20, 2011 at 10:35 pm

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  I’ve been getting this message when trying to access stats for the past several days: “We were unable to get your stats just now. Please try again.”

  URL: http://jerrykennedy.com
  Host: GoDaddy
  Blog url: http://jerrykennedy.com

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  staff-blorbo · Staff · Dec 20, 2011 at 11:52 pm

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  Can you please try deactivating and deleting the Jetpack plugin, then completely reinstall it?

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:12 am

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  Hi! I’ve done that twice so far today (deactivated, deleted, re-installed, re-connected)…should I do it again?

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:13 am

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  P.S. Thanks for your help!

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  staff-blorbo · Staff · Dec 21, 2011 at 12:14 am

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  Well, it wouldn’t hurt to try it again. Just to be sure, you aren’t running WordPress.com Stats at the same time, right?

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:19 am

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  Hmmm…I used to, but that plug-in is deactivated. I’m going to delete that, then try again.

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  staff-blorbo · Staff · Dec 21, 2011 at 12:20 am

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  Yeah, definitely remove all traces of it.

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:40 am

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  OK. Deleted the WordPress.com Stats plug-in, deactivated, deleted, re-installed and re-connected Jetpack, and still getting the same message…could the WP-Stats Dashboard plugin be causing it?

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:42 am

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  Deactivated that one, too…still nothing. Thanks again for your help.

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  staff-blorbo · Staff · Dec 21, 2011 at 12:48 am

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  Can you please try deactivating all other plugins to rule-out a plugin-specific conflict?

  Theme function can also interfere like plugins, so would you please also temporarily switch to the Twenty Eleven theme?

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  jerrykennedy73 · Member · Dec 21, 2011 at 12:57 am

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  I’ll do that. Do I need to uninstall and re-install Jetpack after each change?

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  staff-blorbo · Staff · Dec 21, 2011 at 12:58 am

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  You shouldn’t need to. We’ve already ruled out that bit.

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  jerrykennedy73 · Member · Dec 21, 2011 at 1:14 am

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  Changed theme to Twenty Eleven, deactivated all plugins, reactivated and re-connected Jetpack, logged out, logged back in…nada. Same message: We were unable to get your stats just now. Please try again.

  I’m fairly certain it’s not a WordPress.com issue as it seems to be working on other sites. Ready to toss my computer down a flight of stairs, but I’m guessing that won’t help, either.

  Have we exhausted our options?

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  staff-blorbo · Staff · Dec 21, 2011 at 7:41 am

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  Are you running Jetpack on any other blogs? If so, do you have problems with those?

  If not, do other Jetpack features, like the Sharing buttons, work?

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  jerrykennedy73 · Member · Dec 21, 2011 at 6:39 pm

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  Jetpack seems to be working on all of the sites I have running on a different hosting account with GoDaddy (on a 4GH account); the two sites running on this particular account (their shared hosting), it’s not working. I’m not using any other Jetpack features. Could it be an issue with the host server?

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  staff-blorbo · Staff · Dec 21, 2011 at 9:58 pm

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  I’m definitely out of ideas now.

  I have asked those in charge of the stats system on our end to take a look.