stats not working "We were unable to get your stats just now. Please try again."

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  anisbakery · Member · Jun 28, 2012 at 1:48 am

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  what should I do ..

  I received this msg ” We were unable to get your stats just now. Please try again.”

  today is 3rd day this problems happenning ..

  please advise ..

  thanks
  – sham
  Blog url: http://www.anisbakery.net

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jun 28, 2012 at 6:33 am

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  Would you please let us know which versions of WordPress and Jetpack you’re running?

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  anisbakery · Member · Jun 28, 2012 at 6:42 am

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  macmanx,

  i’m running : wordpress 3.4 & jetpack Version 1.4.2

  tqvm

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  staff-blorbo · Staff · Jun 28, 2012 at 6:54 am

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  Just to be sure, would you please update to WordPress 3.4.1?

  If that doesn’t help, please try temporarily disabling all other plugins to rule-out a plugin conflict.

  If that makes no difference, theme functions can also interfere like plugins, so please try temporarily switching to the Twenty Eleven theme to see if that makes any difference.

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  anisbakery · Member · Jun 28, 2012 at 9:13 am

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  macmanx , ..

  i did all that ..

  – updated to wordpress 3.4.1
  – disabling all plugin
  – switching to the Twenty Eleven themes

  but

  stats still not available ..

  & it only shows ” We were unable to get your stats just now. Please try again.”

  what to do now ? :-)

  thanks for yr help

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  staff-blorbo · Staff · Jun 28, 2012 at 6:33 pm

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  Can you access the stats via WordPress.com?

  http://wordpress.com/my-stats/

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  anisbakery · Member · Jul 1, 2012 at 9:33 pm

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  yes .. I can

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  staff-blorbo · Staff · Jul 2, 2012 at 6:41 am

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  Ah, perfect. That works at least. I noticed that you’re using Firefox 14, which is beta release, and we can’t really support beta releases.

  I’m curious if there might be an issue in FF 14, so would you be able to try a different browser, like Chrome, or IE 9?

  http://browsehappy.com/

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  anisbakery · Member · Jul 2, 2012 at 12:33 pm

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  Hi Macmanx ..

  I tested with IE 9 & Chrome ..

  but still cannot acces the stats ..

  tq for your help :-)

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  staff-blorbo · Staff · Jul 2, 2012 at 6:14 pm

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  Let’s continue this via email, since I’ll need some debug info. I’m sending an email to the address on your account now.