Stats page hangs on load (all browsers)

  • Unknown's avatar
    arctelix · Member ·

    If i load another blog and change sites to this one the stats page work, but if i load directly to this site’s stats page it hangs indefinitely. Any fix for this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Please provide this specific info:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
    (c) Exactly what you experience including exactly what any error reports you receive state.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    arctelix · Member ·

    I believe the issue was resolved by changing my theme again. I’m actually happy with the new theme and have not attempted to change back to the original.

    However, to give you more details on the issue for the future.
    When the site admin loads on the default stats page, all the stats have loading indicators and the page become unresponsive. Meaning, nothing is clickable, the entire browser is frozen until it is forced to quit.

    Tested on:
    OSX el capitan with chrome and safari.
    iOS v9 on safari & chrome
    Windows 10 Edge and IE

    Is it possible to transfer stats and likes from my old blog to the new blog that i imported the data from?

  • Unknown's avatar
    arctelix · Member ·

    I believe the issue was resolved by changing my theme again. I’m actually happy with the new theme and have not attempted to change back to the original.

    However, to give you more details on the issue for the future.
    When the site admin loads on the default stats page, all the stats have loading indicators and the page become unresponsive. Meaning, nothing is clickable, the entire browser is frozen until it is forced to quit.

    Tested on:
    OSX el capitan with chrome and safari.
    iOS v9 on safari & chrome
    Windows 10 Edge and IE

    Is it possible to transfer stats and likes from my old blog to the new blog that i imported the data from?

  • supernovia · Staff ·

    Hi @timethief, if you don’t mind modlooking any threads where people complain of a crash, that would be great. We’re trying to pin down this issue and why it happens to some people.

    @arctelix thank you for providing extra information here. Is there anything in particular that lead you to try changing the theme, or did you change the theme for other reasons?

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