Stop the mapping

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  stattisllc · Member · Nov 15, 2017 at 4:48 pm

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  Please stop the mapping. I need OUT from the system.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Nov 15, 2017 at 5:40 pm

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  Hi stattisllc,

  Your account shows the domain mapping for stattis.com was cancelled on 15th November 2017. There are no longer any active upgrades on your site and there is confirmation of that here:

  https://wordpress.com/me/purchases

  If you are still seeing stattisllc.wordpress.com when visiting stattis.com, you may need to clear your browser cache using these steps:

  Solve Common Browser Issues

  Please let me know if you need any further help.

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  stattisllc · Member · Nov 15, 2017 at 8:24 pm

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  I don’t mean to be negative but thus has been a total nightmare. Nothing works. I can’t access my stattis.com domain with cpanel: I can’t access my email through outlook or my Web service. Everything is blocked because the mapping doesn’t work. Nothing is working and I have spent 5 hours of time on this. It should not be so hard.

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  gemmacevans · Member · Nov 16, 2017 at 9:32 am

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  Don’t worry, I’ll see if I can get you pointed in the right direction. Just to confirm — do you want to use stattis.com as the custom domain for your WordPress.com site, stattisllc.wordpress.com?

  If so, did you complete this step in the domain mapping process?

  https://en.support.wordpress.com/domains/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

  Once I know more, we can look at the next steps.