Stripe name and address

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  gary171117 · Member · Mar 20, 2019 at 11:30 am

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  payment goes through via Stripe but the name and address has not been checked via Stripe, Stripe say the information has not reached them ?

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  fstat · Staff · Mar 20, 2019 at 2:15 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  gary171117 · Member · Mar 20, 2019 at 2:26 pm

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  http://www.bagcraft.uk

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  staff-doublebassd · Staff · Mar 20, 2019 at 4:53 pm

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  Hi there

  It appears that you site is not hosted with WordPress.com, but rather with Siteground. In addition to reaching out to Stripe, you will need to contact Siteground with this issue since we do not have access to your account.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  The WordPress.org forum community can also be of some help – http://wordpress.org/support/forums

  Thanks!