Struggling to log in
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Please help we had a manager that has now been let go. We cant access information and need to update it seeing that it is not sending us emailed anymore. Can you please help us get in? The owner of the account and Woodstock Medicinal Doctors is Dr Andrew Fox.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host woodstockmedicinaldoctors.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result we are not able to offer backups and historical data for sites hosted elsewhere. Of course, we would love to host your site here, where we we are happy to help further. But as it stands now, we can’t assist.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instances since it is their responsibility to keep backups of data for sites they host. I recommend contacting GoDaddy for further assistance. They are in the best position to help.
Thanks!
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