Stuck

  • Unknown's avatar
    desiredsolutionz · Member ·

    Hello, I really need help. I don’t know what happen to my site. A lot of changes happened but my web page was still running until today. If someone could help me that would be great.
    thanks

    Site: http://desiredsolutionz.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    Depending on what exactly happens, you will either want to reach out to your host or look for help at the community forums here: https://wordpress.org/support/forums/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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