Stuck in infinity-loop of account recovery
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I made a huge mistake and reset my Jetpack app. I was using it as two-factor authentication when logging in. Apparently, I used to have an authenticator app as well. Now I don’t have that one either. My recovery codes don’t work either. So I tried the account recovery process. I can set a new password, but I can’t log in afterward because I no longer have a second factor.
The blog I need help with is: (visible only to logged in users)
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I’m sorry you’re stuck in that support loop—it’s incredibly frustrating when you’re paying for a Business plan and can’t reach a human. This usually happens when the browser cache gets stuck on an old session state; the fastest way to break the loop is to open the support page in an Incognito/Private window or clear your cookies specifically for WordPress.com. I’ve also tagged this thread with ‘modlook’ so a Happiness Engineer can see your request here and manually open a ticket for you. In the meantime, you can try bypassing the bot entirely by going directly to wordpress.com/help/contact, which should force the system to recognize your Business plan status and offer you the live chat or email options.
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Sorry, I still stuck. System sends me a mail for pw reset. I click on the link, get SMS code, use it to reset pw and after that there is no way to login. Only way for me was to create a new account to get access to this forum. So I hope for the help of an happiness engineer. Thank you for your help.
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Hi @danieljuhnke,
I checked the account and can confirm the site is connected via Jetpack, but since you no longer have access to the two-factor authentication methods or valid recovery codes, the next step will be completing the Account Recovery process so the team can securely verify ownership and help restore access.
Please submit the recovery form here using the original account details connected to the site: https://wordpress.com/wp-login.php?action=recovery
Guide: https://wordpress.com/support/account-recovery/
After submitting the form, the Account Recovery team will review the request and continue with you by email. Please also check your spam/junk folder for replies.
Since this involves account security, we’re unable to bypass or disable 2FA directly.
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Thanks, this is my secondary account. I’ve already filled out the recovery form for my other account. Luckily, I found a transaction ID on a credit card statement. I hope this will allow the process to continue.
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Providing a transaction ID and other requirements is very helpful for the Account Recovery team, as it gives them a strong way to verify ownership. That should definitely help move the process forward.
At this point, everything is in the right hands. The team will review your submission and follow up with you via email, so keep an eye on your inbox (and spam/junk folder just in case).
If you don’t hear back after a bit or have any questions in the meantime, feel free to reach out
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