Stuck in infinity-loop of account recovery
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I made a huge mistake and reset my Jetpack app. I was using it as two-factor authentication when logging in. Apparently, I used to have an authenticator app as well. Now I don’t have that one either. My recovery codes don’t work either. So I tried the account recovery process. I can set a new password, but I can’t log in afterward because I no longer have a second factor.
The blog I need help with is: (visible only to logged in users)
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I’m sorry you’re stuck in that support loop—it’s incredibly frustrating when you’re paying for a Business plan and can’t reach a human. This usually happens when the browser cache gets stuck on an old session state; the fastest way to break the loop is to open the support page in an Incognito/Private window or clear your cookies specifically for WordPress.com. I’ve also tagged this thread with ‘modlook’ so a Happiness Engineer can see your request here and manually open a ticket for you. In the meantime, you can try bypassing the bot entirely by going directly to wordpress.com/help/contact, which should force the system to recognize your Business plan status and offer you the live chat or email options.
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Sorry, I still stuck. System sends me a mail for pw reset. I click on the link, get SMS code, use it to reset pw and after that there is no way to login. Only way for me was to create a new account to get access to this forum. So I hope for the help of an happiness engineer. Thank you for your help.
WordPress.com Forums 